FAQ & Delivery Information

For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page.

Q: What is the shelf life of your products?

A: The shelf life is usually 1 year providing the product is stored in a cool dry place out of direct sunlight. 

Q: What allergens are used  in your products?

A: Our chocolates all contain soya. All of the milk and white chocolates contain dairy; the dark chocolates do not have dairy added, but they do all have a milk warning. We do not use other allergens on site or ingredients that may contain other allergens. Nuts are banned from every part of our factory site.

Q: What are your delivery charges?

A: Delivery charges vary. Most orders cost £4.50 to ship but some of the heavy items have a charge of £5.99.

Q: What are your delivery times?

A: We usually use DPD as our courier for order that way 2kg or over. We will normally ship either same day or the next working day.  For orders under 2kg we usually send via Royal Mail. In the occasional event we do not have something in stock, and it will be only a short delay, then we may hold onto the order for a day or two. This can result in DPD producing a message saying they will deliver the parcel on a given day, and then saying then cancelling it.

Q: Do you ship internationally?

A: We can ship to the UK and the Republic of Ireland through our website. Trade orders for stirrers and 250g bags can be sent to USA and Canada through our store on Faire.

Q: Can you supply bespoke labelling?

A: Yes, we can supply custom labels for most of our product lines. Please contact us for details.

Q: Who are your current customers?

A: We have a varied range of stockists. Our 1kg bags of flakes and bulk packs of stirrers have proven popular in cafes and restaurants while our smaller retail packs tend to go to farm foods and gift shops. The fact we sell our products in different sized packaging has made them popular in cafes with retail space as the customer can try the product and then go and buy some to take home. 

Q: What is your production capacity?

A: We can manufacture large orders as well as small. Our largest single order comprised of 7000+ stirrers.