For your convenience, we've answered some of our most common customer questions below. If you can't find what you're looking for, please get in touch through our Contact Us page.
What is the shelf life of your products?
Most of our products have a shelf life of around one year, provided they are stored in a cool, dry place away from direct sunlight.
What allergens are used in your products?
Our chocolates contain soya. All milk and white chocolates contain dairy. Our dark chocolates do not have dairy added, but they carry a milk warning. We do not use other allergens on site or ingredients that may contain other allergens. Nuts are banned from every part of our factory site.
What are your delivery charges?
Delivery charges vary depending on the order. Most orders cost £4.50 to ship, while some heavier items have a delivery charge of £5.99.
How quickly will my order be delivered?
We normally dispatch orders either the same day or the next working day. Orders weighing 2kg or more are usually sent with DPD, while orders under 2kg are normally sent with Royal Mail.
Occasionally, if an item is temporarily out of stock and the delay is expected to be short, we may hold the order for a day or two so it can be dispatched together. This can sometimes result in DPD initially providing a delivery date and then changing or cancelling that notification until the parcel is dispatched.
Do you ship internationally?
Orders placed through our website can be shipped to the UK and Republic of Ireland. Trade orders for hot chocolate stirrers and 250g bags can also be supplied to customers in the USA and Canada through our Faire store.
Can you supply bespoke or private label products?
Yes. We can provide custom labels for most of our product ranges, including private label and own brand options. Please contact us to discuss your requirements.
Who do you supply?
We supply a wide range of businesses. Our 1kg hot chocolate flakes and bulk packs of stirrers are popular with cafés and restaurants, while our smaller retail packs are supplied to farm shops, gift shops and other retailers.
Offering the products in different pack sizes also works well for cafés with retail space, allowing customers to enjoy the hot chocolate in the café and then buy a smaller pack to take home.
What is your production capacity?
We can manufacture both small and large orders. Our largest single order to date comprised more than 7,000 hot chocolate stirrers.