For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: What is the shelf life of your products?
A: The shelf life is usually 1 year providing the product is stored in a cool dry place out of direct sunlight.
Q: What allergens are used in your products?
A: Our chocolates all contain soya. All of the milk and white chocolates contain dairy; the dark chocolates do not have dairy added, but they do all bare a milk warning. We NEVER use nuts on site, our founder has an allergy to them and ensures they never enter the building and we do not use any ingredients that bare a nut warning. Our salted caramel flavours do have an egg waning, but we do not physically use them on site. The manufacturer of the fudge that we use prints the warning on their product so we put the warning on ours. (Only the salted caramel has this warning.)
Q: What are your delivery charges?
A: Delivery charges vary. For small items most have free postage. The larger packs aimed at trade customers mostly cost £3.99 but some of the heavy items have a charge of £5.99
Q: Can you supply bespoke labelling?
A: Yes, we can supply custom labels for most of our product lines. Please contact us for details.
Q: Who are your current customers?
A: We have a varied range of stockists. Our 1kg bags of flakes and bulk packs of stirrers have proven popular in cafes and restaurants while our smaller retail packs tend to go to farm foods and gift shops. The fact we sell our products in different sized packaging has made them popular in cafes with retail space as the customer can try the product and then go and buy some to take home.